How to Update the Email Address on Your Patient Portal Account

If you need to update the email address associated with your Akute Health patient portal account, there are currently two ways to do so.

We’re actively working on a self-serve option that will allow patients to change their email directly within the portal, but until that is available, please follow one of the methods below:

If You Still Have Access to Your Current Email Address:

1. Send an email to portalsupport@akutehealth.com from both your current and new email addresses.

2. This helps us verify your identity and confirm that the change is authorized.

3. Once received, we’ll update your portal login to the new email address.

If You No Longer Have Access to Your Current Email Address:

1. Send an email to portalsupport@akutehealth.com from your new email address.

2. Be sure to copy your clinic on the message so they can help confirm your identity.

3. Once confirmed, we’ll update your portal login to the new email address.

If you have any questions, feel free to reach out to your clinic or contact us at portalsupport@akutehealth.com.