Zoom troubleshooting
Zoom is a user-friendly tool, but technical difficulties can still occur during or before a meeting. To increase your chances of a successful Zoom meeting, please try the following steps:
- Ensure a stable internet connection: Your internet connection should have sufficient bandwidth to support a Zoom call.
- Check camera and microphone: Verify that your camera and microphone are correctly connected and working. Zoom provides online resources for help with your audio and video.
- Test your connection: Check your audio and video quality by joining a test call.
- Keep Zoom updated: Updating to the latest version of Zoom can fix compatibility issues.
- Restart your device: A simple restart may solve common technical issues.
- Check Zoom settings: Make sure your audio and video settings are properly set, unmuted, and that your volume settings are adjusted.
- Check for operating system updates on your device: As with updating Zoom, updating your operating system can address compatibility issues.
- Verify your firewall: If you use a firewall, make sure it is not blocking Zoom.
- Look for conflicting apps: Close any apps that are not in use and may be conflicting with Zoom.
If you have tried these helpful tips and are still experiencing problems, please email us for additional assistance at support@akutehealth.com.