Reducing Chargeback Risk

Chargebacks can't be fully avoided, but you can reduce risk with these best practices:

• Have a clear refund policy: Make your policy easy to find on your website and in your terms and conditions
• Make it easy to contact you: Display your phone number and email prominently on your website
• Provide responsive customer service: Respond quickly and empathetically to patient concerns
• Use accurate descriptions: Accurately represent your products and services with clear, detailed descriptions
• Avoid manual card entry: Keying in card information manually increases error risk
• Use recognizable billing descriptors: Patients who don't recognize your business name are more likely to dispute charges
• Block repeat offenders: Consider blocking patients who abuse the chargeback process