Canceling RxChange Request not linked to patient

To merge the RxChange request to an existing chart:

1. Go to inbox/tasks and click on the task for "1 Pending Prescription Change Request(s)"

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2. This opens the prescription notifications page for you. Here, you will see the RxChange Requests box. Click the + button on the right side to open this list.
3. You'll see the patient name column. If you know this is an existing patient of yours with an existing chart, click on the blue patient name to open a new dialog.

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4. Use Search Patients in this dialog to look up the patient chart for this request.

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5. Type in the patient in the search dialog to find the existing patient.
6. Choose "Select" for the patient without the flag next to their name

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7. Finish the steps here to link the Change request to the existing chart

To cancel the RxChange request:

Steps 1-3 are similar to the same steps as above.

1. Go to inbox/tasks and click on the task for "1 Pending Prescription Change Request(s)"

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2. This opens the prescription notifications page for you. Here, you will see the RxChange Requests box. Click the + button on the right side to open this list.
3. Click on "View Details" here.

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4. Now, you should see a list of "Patient Notifications". Here you can click "Process" to manage the pharmacy. Change request and deny the change request if needed.

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5. Follow our guide here on the RxChange process to learn more about what options you have after clicking "Process."