Canceling RxChange Request not linked to patient
For these RxChange requests that are not linked to an existing patient - you can remove them by reconciling to an existing chart (if one exists), then managing from there.
To merge the RxChange request to an existing chart:
- Go to inbox/tasks and click on the task for "1 Pending Prescription Change Request(s)"
- This opens the prescription notifications page for you. Here, you will see the RxChange Requests box. Click the + button on the right side to open this list.
- You'll see the patient name column. If you know this is an existing patient of yours with an existing chart, click on the blue patient name to open a new dialog.
- In this dialog, click "Search Patients" to find the existing chart to match this change request to
- Now type in the patient in the search dialog to find the existing patient
- Choose "Select" for the patient without the flag next to their name
- Finish the steps here to link the Change request to the existing chart
To cancel the RxChange request:
Steps 1-3 are similar to the same steps as above.
- Go to inbox/tasks and click on the task for "1 Pending Prescription Change Request(s)"
- This opens the prescription notifications page for you. Here, you will see the RxChange Requests box. Click the + button on the right side to open this list.
- Click on "View Details" here.
- Now, you should see a list of "Patient Notifications". Here you can click "Process" to manage the pharmacy Change request and deny the change request if needed.
- Follow our guide here on the RxChange process to learn more about what options you have after clicking "Process"
