Troubleshooting Dymo Printer (Windows)
Dymo has recently changed their driver website and released new updates. If you’re using Windows, please follow these steps to troubleshoot any issues you’re having with Dymo.
1. Install the correct DYMO software version
First, navigate to this site here:
https://www.dymo.com/compatibility-chart.html
From there:
- Select Search by Software.
- Choose DYMO Label Software from the Software name dropdown.
- Select your Operating System (Windows).
- Choose DYMO Label Software v8.7.4 under Software version.
You will then see a Download List where you can select the correct installer for your Windows version (Windows 7, 8.1, 10, or 11). Click Download and install the software.
2. Confirm the DYMO service is running
After the installation completes, you should see an icon that looks like this in your toolbar at the bottom right of your screen:
3. Start the service if needed
When you click on this icon, it should say “Started on port…”. If it instead says “Not running”, there should be an option that says Start service. Click that option.
4. If you do not see the DYMO icon
If you don’t see this DYMO icon, locate where the application was installed and open it manually.
Opening the application should cause the icon to appear in your system tray.
5. Test the dispense process
Once this is completed, try the dispense process again and see if the label appears.
It will automatically print if your label printer is connected.
6. If the printer is not connected
If your label printer is not connected, you can click the print icon on the medication later once the printer is connected.