Setting up phone numbers

First, navigate to the Settings —> Communication page. Then, select the number you’d like to set up in the dropdown under “Twilio Number” (top of screen).

• Under “Incoming Calls,” enter the phone number you’d like your calls to ring to.
• Under “Incoming Texts,” enter a cell phone number you’d like to use to send/receive SMS notifications about these messages.
• Under “Outgoing Calls,” select the clinician(s) name who will be making calls from this number.

• Under “Outgoing Texts,” select the clinician(s) name who will use this number to text.

  

Two important notes:

1. Please make sure you have your personal number set up in Settings -- Profile (next to DOB). This is the number we will route calls through, and where you'll receive SMS notifications of new messages.

2. Please visit our support article for more information on how to register your number with (free!) services that will help mitigate any carrier blocking.