Identity Proofing (IDP) Requirement

As of Feb 12th, 2025, all Prescribers will need to complete IDP for compliance and security.

If you have already completed IDP with Akute previously, you will not need to complete it again.

While we recommend completing the identity proofing process as soon as possible, you will have the option to delay for up to 30 days to avoid any disruptions to your prescribing workflow. If you choose to postpone, you will receive daily reminders in Akute about your pending IDP status.

To complete the IDP, you will need the following:

• Social Security Number
• Credit Card Number (no debit cards)
• Driver’s License Number (highly encouraged)
• A Driver’s License, ID Card, or Passport Booklet with a photo for facial recognition

* Note: Clinicians must use US-based documents to complete IDP. Documents from other countries will not be accepted.

Verification Process and Data Privacy

Akute partners with DoseSpot and Experian for identity proofing. Experian is a third-party consumer-credit reporting company that works with our technology partners to confirm a clinician’s identity. They compare the information given to them with an individual’s existing credit profile to confirm their identity. No information provided during identity proofing is saved by Akute or DoseSpot. To ensure successful verification, it is crucial to provide accurate and up- to-date information. This information is used solely for identity proofing and will not be utilized for any other purpose.

Identity Proofing with Facial Recognition

1. After signing into your account and navigating to the ePrescribe module in a patient’s chart, you will be prompted to complete the Identity Proofing Agreement, initiating the IDP process. This step is crucial to maintain the highest level of security for your ePrescribing workflow.

2. After clicking, the ‘Notice and Acknowledgement’ will appear. Read through the agreement, accept the terms, and click Start to continue. If you are not ready to complete the Identity Proofing process, you can click the Postpone button. This will allow you to delay the process for up to 30 days, ensuring you can continue prescribing without interruption.
   1. If you postpone the identity proofing process, you will receive daily reminders about your pending IDP status

3. When the disclaimer is finished, you will see the first step (left picture below) in the process. You will fill out your personal information and hit next. Please be mindful of what has a red asterisk and is mandatory for completing IDP. Once “Next” is selected, you will see step 2 of the IDP. You will be asked four multiple-choice questions about your credit history. Select “Next” once completed.

4. This brings us to the facial recognition step of IDP. Below, you will see the IDP Facial Recognition initiation pop-up (first image below) and the text message sent to start the process (second image below).

5. Below, you will see the steps that are needed to complete IDP Facial Recognition via cellphone.

6. After facial recognition has been completed on your cell phone, you will see one of two banners at the top of the prescribing application. 
   1. The green banner shows a successful message that IDP has been completed.
   2. The red banner shows a failed IDP.

7. If you fail the Experian identity questions, you will have up to three attempts. After the third failure, we will display the link to complete the workflow using ID.me. You can access the ID.me user guide here. 
   1. Note: Once the ID.me verification is complete, it takes up to 24-48 hours for Akute to update. In the meantime, you can click the Postpone button to continue prescribing (see step 2) as long as you are still within the 30 day window.
8. For providers who fail both Experian and ID.Me please message your Account Manager or email support@akutehealth.com and we can open a support ticket with ID.Me.
   1. However, Akute cannot communicate on behalf of the provider and if a name update is required (e.g. in the case of a marriage where the provider’s name has recently changed). This will have to be completed by the provider directly with ID.Me.