Patient/chart missing

Occasionally, patients will be incorrectly marked as inactive by Akute. This is typically due to syncing conflicting statuses from other platforms, or a membership ending in Hint. Fortunately, this is easy to change!

First, you can find the patient by going to the Patient List in Akute  and removing the "active" filter.

Then, you can find the patient (either by searching or scrolling), navigate to their demographics tab, and change their status from inactive to active. Make sure you save your changes!

Another option, if you also use Hint: go to the patient chart in Hint, scroll to the bottom of the page to the Integration section, and click the link "View in Akute Health EHR." This will take you to the chart in Akute, where you can mark the patient as active in the demographics page.